Job Title: Head of Section – Patient Experience
Location: Dubai, UAE
Employer: A leading healthcare organization in Dubai (via Talents Tide)

About the Role
We're hiring an experienced healthcare professional to lead the Patient Experience section for a major healthcare organization in Dubai. You'll own every touchpoint of the patient journey, making sure services are smooth, responsive, and genuinely patient-centered.

What You'll Do

• Oversee daily operations of patient service desks across all shifts
• Roll out digital and real-time services to make patient interactions easier
• Run patient satisfaction surveys and turn feedback into real improvements
• Manage patient complaints and feedback channels
• Act as the escalation point for urgent patient issues and incidents
• Report on patient experience performance to senior management

What You Need

• Bachelor's degree in Healthcare Administration, Nursing, or a related field
• Master's degree in Healthcare Administration
• 8–10 years of experience in a healthcare setting, including 3 years in a supervisory role
• Experience managing a 24/7 front desk operation
• Strong communication skills in English and Arabic
• UAE National (Emirati)