PURPOSE

Lead the Community Management function, ensuring seamless handover, DLP, and QA processes across communities. Drive service excellence, contractor compliance, and superior customer experience.

KEY RESPONSIBILITIES

Handover & QA

• Oversee snagging systems and pre-handover inspections.
• Coordinate with Projects and Contractors for timely, defect-free handovers.
• Lead handover meetings and pre-mobilization planning (DLD registration, service charges, staffing).
• Maintain infrastructure risk register and ensure mitigation.
• Implement QA software and drive continuous improvement.

DLP & Post-Handover

• Manage end-to-end DLP requests and ensure SLA adherence.
• Escalate unresolved or disputed snags; maintain dispute records for final deductions.
• Procure and manage external vendors for out-of-scope works.
• Track defects, control rectification budgets, and automate DLP workflows where possible.
• Ensure structured handover of community assets and complete closeout documentation.
• Lead lessons learned sessions with design and development teams.

QUALIFICATIONS & EXPERIENCE

• Education: Bachelor's in Engineering, Architecture, Facilities Management, or related field. Project/Asset Management certification preferred.
• Experience: 8–10+ years in community management, property development, or facilities handover, with proven DLP and QA expertise.

KEY SKILLS

• Digital handover/snagging systems & reporting tools
• Contract management & SLA governance
• Stakeholder management & cross-functional leadership
• Problem-solving & risk mitigation
• Customer-focused with strong communication skills